The implementation of a new ink logistics solution is often a complex project. It therefore requires efficient and effective project management, which focuses on communication.
Our sales engineers have years of experience in implementation projects and form an important link between your organisation and GSE’s operations team.
With each customer project, the GSE sales engineer will prepare an implementation plan before the installation takes place. It consists of activity descriptions with ready dates and responsibilities (e.g. GSE, end user or ink supplier). Examples of activities are ink room preparation, ink supply, internal transport and equipment installation.
After manufacturing and shipping the equipment and preparing the implementation, a GSE technician will install the equipment. Our dedicated service-oriented engineers are highly qualified and have many years of hands-on experience working with a wide variety of dispensing equipment.
We are committed to helping you reach full productivity in as short a time as possible. That’s why we make our systems so easy to install. Our dispensing systems feature a modular flexible tray design for pumps and hoses, improved drum connections and a software configuration wizard.
Our service engineers are qualified to help you get the best out of your equipment and software. After each installation, we provide basic training for operators and maintenance personnel. In this training session, the basic functions of the system are discussed in detail. These functions comprise the entry of components, formulas and returns, dispense operations, user configuration, label editing, stock control, maintenance, etc.
If more sophisticated functions are used, we advise the additional advanced training course. This is specifically to help operators master the advanced functions and possibilities of our software, such as the use of orders and articles, entry of colour or press corrections, extended return management, formula conversion and tracability.